Canceled, Missed, or Tardy Appointments

Due to current waiting lists, it is expected that scheduled appointments will be kept and paid for. If it is necessary to cancel an individual therapy, family therapy, or any other appointment, you will be charged your regular fee for that session, unless you have notified us 24 hours before the time of the appointment.

This policy includes, but is not limited to, reasons related to SICKNESS, INCLEMENT WEATHER, SCHEDULING CONFLICTS, and TRANSPORTATION ISSUES ETC.

In addition, tardiness for appointments will result in being charged from the time your appointment was scheduled.

To the degree possible, we attempt to schedule appointments at the same time each week (or interval designated by your clinician). This allows us to reserve a time slot for you each week. In the event two scheduled sessions are missed in a row, we may schedule someone else in your time slot.

Telehealth Option

If you cannot make an in-person appointment, please consider having your session via telehealth to avoid paying the full fee.

Group Sessions

When you agree to participate in group sessions, we agree to reserve a space for you in that group for a specified period of time. As such, fees are charged for groups up front, regardless of attendance.

Appeals Process / Special Billing Request

Should a client be charged for late cancellation or no show, they will have the option to complete a Special Billing Request form. This form will be signed by the clinician and Program Director, and reviewed by the billing team.

Whether or not the charge is refunded is up to the discretion of the clinician and Program Director. If the refund is approved, it’ll be deducted from the clinician’s pay and assigned program’s budget. The final decision is made by the Program Director and the billing team, upon which client will be notified if said charge will or will not be refunded.

If it’s an emergency or illness, we will send you our Special Billing Request via Adobe Sign for a potential reimbursement or credit to your account. Once this is completed by you, it will be sent directly to our Billing Team to review. However, we do NOT guarantee reimbursement for emergency or illness.